time left to apply End Date: February 2, 2025 (30+ days left to apply)
job requisition id R090611
Kantar Media helps partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting, and in-depth intelligence into paid, owned, and earned media, their global coverage and local expertise enable a better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics, and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology, and expertise, to drive long-term business growth for our clients and partners.
Job Title: Client Service Executive
Full time/Permanent/Hybrid
Role Description
This is a full-time role for a Client Service Executive at Kantar Media office in Mid Valley City, Kuala Lumpur. The Client Service Executive will be responsible for leading client relationships, ensuring client satisfaction, and applying analytical skills to deliver outstanding service on a day-to-day basis.
Role Responsibilities:
To be part of the client service team which acts as the external face of Kantar Media and point of contact for Astro and third parties.
To be the first line of response for queries.
To attend meetings with Astro and with third parties.
To collaborate closely with internal Kantar Media colleagues and with sub-contractors to ensure the smooth running of the DTAM Service.
To provide end-user support to third parties (both in Malaysia and elsewhere) subscribing to the DTAM service.
To provide after-sales service to third parties subscribing to the DTAM Service.
To provide initial and ongoing training to users of TAM analysis tools.
To liaise with third party data processors.
To liaise with Astro on third party queries relating to the DTAM Service.
Required:
Experience in the media or market research industry is a plus
Extensive knowledge of TAM analytics data and systems
Experience in leading external client relationships
Proven client service/customer support ability
Qualifications:
Presentable and able to communicate well with others both technically and non-technically regarding TAM service
Excellent attention to detail
Mobility and flexibility in responding to client issues
Good written and spoken English
Good at mathematics and Excel Pivot Tables
Good analysis and problem-solving skills
Ability to balance several tasks at the same time
Willing to go the extra mile to maintain client satisfaction
A degree in media communications, market research, statistics, mathematics, actuarial science, marketing, computer science, or related field
At Kantar, we are committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity, you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment.
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