Client Service Manager - Remote Work

Job description:

Dialog Group Berhad is looking for a Client Service Manager to join our team on a part-time basis with the opportunity to work remotely. The ideal candidate will be a mid-to-senior level professional with at least 6 years of experience in client service management.

Responsibilities:
- Build and maintain strong relationships with clients to ensure their needs are met and their expectations are exceeded
- Develop and implement strategies to improve client satisfaction and retention
- Act as the main point of contact for clients, addressing any issues or concerns in a timely and professional manner
- Collaborate with internal teams to deliver high-quality service and solutions to clients
- Track and analyze key performance metrics to identify areas for improvement and drive revenue growth
- Provide regular reports and updates to senior management on client satisfaction and business performance

Requirements:
- Bachelor's degree in business, marketing, or a related field
- Proven experience in client service management, with a track record of success in building and maintaining client relationships
- Strong communication and interpersonal skills
- Resilient and confident personality traits
- Negotiation and project management skills
- Ability to work independently and remotely
- Proficiency in Microsoft Office and CRM software

Benefits:
- Training & professional development opportunities
- Travel opportunities
- Retirement plan

Working environment:
At Dialog Group Berhad, we value employees who continuously learn and adapt to stay ahead in a rapidly changing world. We provide a supportive and inclusive work environment where employees are encouraged to grow professionally.

Equal opportunity statement:
Dialog Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 12, 2024

If you meet the requirements and are looking for an exciting opportunity to work remotely as a Client Service Manager with Dialog Group Berhad, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.