Client Service Officer (Cantonese & Mandarin Competency)

Full time
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At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as Client Service Officer (Internal Job Title: Client Service Officer - C10) based in Penang, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
The Client Service Officer is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. In this role, you're expected to
We are pioneer in integrating servicing into client relationship building. Joining CitiService, you will be given exciting opportunity of participating in client servicing: Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi's products and services
Act as focal point of client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client
Take ownership of client servicing issues and facilitate their resolution
Provide all post sales customer service and handle customer telephone / e-mail enquiries which include product information, customer complaints, system support, investigation/ information request, transaction monitoring, financial and non-financial transactions initiation
Offer prompt, competent and quality customer services which include:-Diligent analyses of customer enquiries upon receipt.
Investigate/follow-up with internal suppliers and provide prompt update / solutions to customers to ensure customer satisfaction
Handle customer complaints.
Assist in the overall departmental and client process improvement initiatives.
Driving query reduction
Work on ad hoc projects for the department
As a successful candidate, you'd ideally have the following skills and exposure: Minimum 5 years of banking experience, preferably in customer services or marketing support or operations
Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
Ability to problem solve and analyze data with demonstration of attention to detail
Able to absorb and maintain large amount of information on products and operations
Strong verbal and written communication skills
Proficiency in spoken and written English, Cantonese and Mandarin
Client facing experience; strong background and interest in the fields of operations, customer focus with excellent communication and interpersonal skills
Education: Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today ------------------------------------------------------
Job Family Group:
Private Client Coverage At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as Client Service Officer (Internal Job Title: Client Service Officer - C10) based in Penang, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
The Client Service Officer is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. In this role, you're expected to
We are pioneer in integrating servicing into client relationship building. Joining CitiService, you will be given exciting opportunity of participating in client servicing: Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi's products and services
Act as focal point of client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client
Take ownership of client servicing issues and facilitate their resolution
Provide all post sales customer service and handle customer telephone / e-mail enquiries which include product information, customer complaints, system support, investigation/ information request, transaction monitoring, financial and non-financial transactions initiation
Offer prompt, competent and quality customer services which include:-Diligent analyses of customer enquiries upon receipt.
Investigate/follow-up with internal suppliers and provide prompt update / solutions to customers to ensure customer satisfaction
Handle customer complaints.
Assist in the overall departmental and client process improvement initiatives.
Driving query reduction
Work on ad hoc projects for the department
As a successful candidate, you'd ideally have the following skills and exposure: Minimum 5 years of banking experience, preferably in customer services or marketing support or operations
Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
Ability to problem solve and analyze data with demonstration of attention to detail
Able to absorb and maintain large amount of information on products and operations
Strong verbal and written communication skills
Proficiency in spoken and written English, Cantonese and Mandarin
Client facing experience; strong background and interest in the fields of operations, customer focus with excellent communication and interpersonal skills
Education: Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today ------------------------------------------------------
Job Family Group:
Private Client Coverage ------------------------------------------------------
Job Family:
Client Services ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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View the Pay Transparency Posting Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
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