Job ResponsibilitiesActs as front-facing point of contact for client queries related to operational deliveries
Proactively manages communication with client and Data Operations team
Captures client requirements around delivery setups and adaptations, interpreting the client's needs and working with different stakeholders to provide the best solution
Responsible for acquiring information on feasibility, timelines, and costing for changes or customizations for new setups and change requests
Investigates and problem solves to resolve issues or discrepancies and escalates to the appropriate team where required
Monitors client tickets and takes appropriate actions to ensure on-time and quality execution, as well as prompt escalation or communication if potential issues arise
Advocates for clients to constantly improve our technical solutions by critically questioning existing solutions and processes to meet our competitive position as a market leader
QualificationsA little bit about you
The ideal candidate will be degree qualified and have 1-2 years of experience in a similar role.
You will have:
Strong communication and interpersonal skills, displaying the ability to connect and build relationships with clients, leadership, and peers
Takes responsibility and accountability in ensuring you meet your client commitments
Excellent administrative and organizational skills with an eye for detail
Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed
Team player who is able to work in a collaborative way, sharing learnings and best practices, but also self-motivated to train and continue their learning journey
Ability to learn quickly, make an immediate impact, and provide value-added service to our clients
Desired QualificationsHigh degree of computer literacy with knowledge of Microsoft Suite
Database or data analytic exposure or a background in Mathematics or Statistics (desired but not essential)
Previous NielsenIQ experience in Operational Reference Data or Client Instruction roles (desired but not essential)
Additional InformationFlexible working environment
Volunteer time off
About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Diversity, Equity, and Inclusion CommitmentNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:NIQ News Center#J-18808-Ljbffr