Client Support Representative - Work From Home

As a Client Support Representative at Berjaya Corporation Berhad, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home. This full-time position based in Kuala Lumpur, Malaysia, is ideal for an individual with at least 3 years of experience in a similar role at the Associate Level.

Responsibilities:- Handle incoming client inquiries via phone, email, and chat in a professional and courteous manner- Resolve client issues and complaints effectively and efficiently- Provide product and service information to clients and assist them with placing orders- Ensure client satisfaction and retention through excellent communication and problem-solving skills- Collaborate with the sales team to upsell and cross-sell products and services to existing clients- Maintain accurate and detailed records of client interactions and transactions in the CRM system- Stay up-to-date on company products, services, and promotions to provide accurate information to clients

Requirements:- Confident and hardworking personality traits- Strong leadership skills and the ability to think creatively when solving problems- Excellent communication skills, both verbal and written- Ability to work independently from home and meet deadlines consistently- Proficiency in using CRM software and other customer support tools- Experience in a fast-paced client support environment is preferred- High school diploma or equivalent, bachelor's degree is a plus

Benefits:- Travel opportunities to attend company events and conferences- Relocation allowance for potential opportunities to work at other Berjaya Corporation Berhad locations- Paid overtime for exceeding performance expectations

Working Environment:At Berjaya Corporation Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. As a remote Client Support Representative, you will have access to the latest tools and resources to excel in your role.

Berjaya Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We encourage candidates of all backgrounds to apply. Join us in delivering exceptional client support and shaping the future of our company. Apply by the deadline of May 24, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.