Client Support Specialist - English & Chinese

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from you!As our Client Support Officer, you'll play a crucial role in ensuring our clients receive top-notch service:- Identify the questions, concerns, and overall needs of our diverse customers around the world.- Provide accurate answers and innovative solutions to meet our customers' inquiries.- Address customer complaints with a compassionate and patient demeanour.- Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.- Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.- Follow our company's communication procedures, policies, and guidelines to maintain smooth operations.- Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.**Requirements**:- Exceptional written and verbal communication skills in both English and Chinese.- A talent for consistently providing exceptional customer service.- Strong problem-solving and critical thinking abilities.- A knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.- Meticulous attention to detail; your work is accurate, responsible, independent, and customer-oriented.- An open, positive, and enthusiastic personality.- Confidence in navigating systems, including the Microsoft Office suite and CRMs.- Adaptability to change with a high tolerance for handling stressful situations.