Job Description:
Sunway Group is seeking a part-time Client Support Specialist to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for a dedicated and adaptable individual with strong critical thinking and decision-making skills.
Responsibilities:- Provide excellent customer service and support to clients via phone, email, and live chat- Assist clients with account setup, troubleshooting, and technical issues- Work closely with the sales team to onboard new clients and provide ongoing support- Analyze client data and provide insights to drive strategic initiatives- Collaborate with cross-functional teams to ensure client satisfaction and retention- Stay up-to-date on industry trends and best practices to continuously improve client support processes
Requirements:- 2+ years of experience in a client support or customer service role- Excellent communication skills and the ability to work well in a team environment- Strong critical thinking and decision-making skills- Ability to prioritize and manage multiple tasks simultaneously- Proficiency in Microsoft Office and CRM software- Experience working in a fast-paced environment with tight deadlines
Benefits:- Free food provided during working hours- Opportunity for profit sharing based on performance- Free accommodation for employees who require relocation
Working Environment:At Sunway Group, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement. As a Client Support Specialist, you will have the opportunity to work with a dynamic team and make a positive impact on our clients' experience.
Deadline to Apply:Interested candidates should submit their application by May 25, 2024.
Equal Opportunity Statement:Sunway Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
