Good Clinic is a modern healthcare facility offering both in-clinic consultations and telehealth services, aiming to redefine patient care in Malaysia. We seek a dynamic and results-oriented Clinic Manager to oversee the seamless operation of our clinic and telehealth platform. The ideal candidate will balance operational efficiency, team leadership, and innovative healthcare delivery, ensuring an exceptional experience for both in-person and online clients.
Key Responsibilities:
Achieve Operational Excellence:Lead the setup and launch of the clinic and telehealth platform, ensuring smooth day-to-day operations for both in-clinic and online consultations.
Map, design, and implement client journey that ensures seamless client experience, from registration to consultation.
Establish and maintain high standards of operational performance by creating and enforcing standard operating procedures (SOPs).Drive Financial Performance and Efficiency:Manage the clinic's budget to optimize financial performance while controlling costs and ensuring resource efficiency.
Oversee the billing and payment processes, ensuring accuracy and timely processing for both in-person and tele-health services.
Regularly analyze financial and operational data to support decision-making, identify trends, and recommend improvements.Drive Client Experience and Satisfaction:Ensure high-quality customer service by addressing clients' concerns promptly and professionally, ensuring overall satisfaction.
Develop and implement systems to collect and act on clients' feedback to continually improve services and patient engagement.Maintain a High-Performing Clinic Environment:Ensure the clinic operates at full capacity with the necessary medical and administrative supplies, and equipment in optimal condition.
Foster a clean, safe, and organized environment that reflects the clinic's commitment to quality and client care.
Maintain clinic infrastructure and manage the purchasing, maintenance, and repair of equipment to meet the clinic's operational needs.Ensure Compliance and Quality Standards:Ensure the clinic meets all required healthcare regulations, including licensing, telehealth standards, and data protection laws.
Develop and oversee systems that ensure the clinic's services are continuously aligned with established healthcare quality standards and best practices.Promote Growth and Business Development:Collaborate with the marketing team to develop and execute strategies to increase clinic visibility and attract new clients.
Identify and pursue new business opportunities to expand the clinic's reach, enhance client engagement, and drive revenue growth.Lead, Develop, and Retain a High-Performing Team:Build and maintain a motivated, efficient, and skilled team through recruitment, training, and professional development.
Foster a collaborative and positive team culture that ensures a high level of service for both in-clinic and telehealth services.
Ensure effective staff scheduling to meet clinic demand while maintaining employee satisfaction and performance.Requirements:
The candidate must have at least a Diploma or Degree in a related field (Healthcare Administration/Business Administration or a related field).
Required language(s): English, Bahasa Malaysia.
A minimum of 5 years of experience in clinic or healthcare administrative operations and/or customer service roles is preferred. Experience in hospitality, high-end consumer or priority banking services will be considered an advantage.
Exceptional communication and interpersonal skills.
Self-starter mentality with the ability to thrive in a startup environment.
Savvy in using social media and demonstrating a good understanding of digital marketing tools.
Detail-oriented with the ability to manage multiple priorities efficiently.
Ability to work independently and in a team environment.
Proficient in financial management, reporting, and operational planning.
Computer literate, familiar with Microsoft Office Application.
Able to work staggered shifts including Saturdays and Sundays.
Applicants should have full working rights in Malaysia.
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