Clinical Application Specialist (Malaysia)Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: an unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.
You are responsible forAssessing customer training and education needs.
Planning learning activities based on customer needs.
Performing configuration of hospital patient monitoring products and solutions.
Delivering customer training and providing go-live support.
Providing services in accordance with the scope of the engagement.
Applying adult learning principles in training and education delivery.
Utilizing various learning methods and authorized training tools.
Maintaining records in accordance with established procedures.
Working with the installation team to ensure the clinical accuracy of installed systems.
Demonstrating knowledge and clinical competence with patient monitoring products and solutions.
Understanding clinical workflow within the area of practice.
Providing pre-sales clinical and application expertise for the sales team.
Staying current on product, services, IT, and industry trends to offer best-in-class education for customers.
To succeed in this role, you'll need a customer-first attitude and the followingRequired Skills and QualificationsDegree-level education or equivalent.
In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.
At least 5 years of experience in the clinical and/or medical informatics field.
Excellent communication and interpersonal skills.
Excellent organizational and time management skills.
Preferred ExperienceExperience in providing post-sales clinical application training to end-users, technicians, and operators.
Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.
Ability to work as part of an account team to meet modality results according to account plans and targets.
Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.
Ability to provide applications reports on the completion of all application visits.
Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.
A willingness to support application training in the region as required.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.#J-18808-Ljbffr