Your responsibilities:•Administer and support cloud infrastructure (IaaS, PaaS, SaaS) including resource management and pricing models•Monitor, manage and maintain day to day activities of Azure environments, respond and address system alerts, notifications. •To support infrastructure remotely and work with cross-cultural team•To work with JM employees and other external organisations to complete projects•To take part in the Major Incident Management process, which may mean out of hours participation in incident resolution and service restoration. •To support L3 teams in updating documentations and keep it up to date in line with JM standards and policies. •To analyze, troubleshooting and implementing approved and standardized resolutions. •To carry out any other duties within the employee's skills and abilities whenever reasonably instructed Requirements for the role:•Holder of a recognised IT qualification •Operational experience in virtualization e.g. VMWare, Windows Server OS, Cloud Computing e.g Microsoft Azure, Amazon Web Services (AWS). Additional knowledge in Linux (RHEL & SUSE) would be added advantage.•Operational experience in Veeam, PowerShell preferably in a Level 2 role providing day to day operational support. •Good experience in performing Microsoft monthly patching activity.•Awareness of ITIL principles•Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies.•Able to support out of hours as and when neededYour responsibilities:To support infrastructure remotely and work with cross-cultural teamTo work with JM employees and other external organisations to complete projectsTo perform Microsoft monthly patching activities for all serversTo take part in the Major Incident Management process, which may mean out of hours participation in incident resolution and service restoration.To support L3 teams in updating documentations and keep it up to date in line with JM standards and policies. ?To analyse, troubleshooting and implementing approved and standardized resolutions. To carry out any other duties within the employee's skills and abilities whenever reasonably instructed ?Requirements for the role:Holder of a recognised IT qualificationOperational experience in virtualization e.g. VMWare, Windows Server OS, Cloud Computing e.g Microsoft Azure, Amazon Web Services (AWS). Additional knowledge in Linux (RHEL & SUSE) would be added advantage.Operational experience in Veeam, PowerShell preferably in a Level 2 role providing day to day operational support.Good experience in performing Microsoft monthly patching activity.Awareness of ITIL principlesWorking knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies.Able to support out of hours as and when needed
