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Networks & Systems Administration (Information & Communication Technology)We are seeking a Level 2 Azure Cloud Engineer based in Cyberjaya, Malaysia. You will be dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.
In this role, you will be part of an experienced cloud engineering team where you will be escalated by our service desk to resolve customer requests, respond to alerts, implement changes, and proactively monitor customer cloud environments.
We are looking for someone with Azure base troubleshooting experience who wants to further enhance their career as a cloud engineer. This is a great opportunity as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.
ResponsibilitiesWorking on service requests to configure customer environments or provide information and troubleshooting on L1 and L2 issues
Investigate incidents and outages across the public cloud platform
Respond to escalations and ensure that they are resolved in a timely manner
Monitor customer environments for trends and problems
Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
Maintain compliance targets for all customer environments
RequirementsMin 3 years of experience in System, Server or Network end user support
Great communication skills and ability to excel in a complex environment, collaborating seamlessly with customers and colleagues across different locations.
Familiarity with the ITIL framework and proficiency in using ITSM tools such as ServiceNow.
Experience in working on a 12-hour rotational shift will be an added advantage.
Able to work on a12-hour rotational shift, including weekends , ensuring the seamless functioning of our cloud services day and night.
About UsWe are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
Logicalis Asia Pacific MSC is a division of the Logicalis Group, an international IT Solutions Integrator who employs 6,500+ staff across 65 locations worldwide.
Our vision is simple – to make technology an asset for businesses, not a problem. We believe in making our complex, fast-changing world a simpler, more inspiring place to live, work, and grow.
Logicalis Asia Pacific is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.#J-18808-Ljbffr