We are seeking a Level 2 Azure Cloud Engineer based in Cyberjaya, Malaysia.
You will be dedicated to improving and supporting our managed services customer environments.
The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.In this role, you will be part of an experienced cloud engineering team where you will be escalated by our service desk to resolve customer requests, respond to alerts, implement changes, and proactively monitor customer cloud environments.We are looking for someone with Azure troubleshooting experience who wants to further enhance their career as a cloud engineer.
This is a great opportunity as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.ResponsibilitiesWorking on service requests to configure customer environments or provide information and troubleshooting on L1 and L2 issues.Investigate incidents and outages across the public cloud platform.Respond to escalations and ensure that they are resolved in a timely manner.Monitor customer environments for trends and problems.Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes.Maintain compliance targets for all customer environments.RequirementsMinimum 3 years of experience in System, Server, or Network end-user support.Great communication skills and ability to excel in a complex environment, collaborating seamlessly with customers and colleagues across different locations.Familiarity with the ITIL framework and proficiency in using ITSM tools such as ServiceNow.Experience working on a 12-hour rotational shift will be an added advantage.Able to work on a 12-hour rotational shift, including weekends, ensuring the seamless functioning of our cloud services day and night.About UsWe are Logicalis, Architects of Change.
We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise.
Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees.
As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems.For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process.
If you need any specific accommodations (tools, time, etc.
), and feel comfortable disclosing this, please let us know and we'll be glad to facilitate.#J-18808-Ljbffr