Job Responsibilities Lead and manage the collections team to ensure timely recovery of outstanding hire purchase payments and minimize overdue accountsDevelop, implement, and monitor effective collection strategies, including payment reminders, customer follow-ups, negotiations, and legal actions when necessary Identify high-risk accounts early and implement tailored action plans to recover debts while maintaining customer relationships Analyse collection performance data to identify trends, improve processes, and develop strategies to enhance recovery rates Collaborate closely with the credit risk and approval teams to assess customer creditworthiness and provide input on credit policies and approval criteria Ensure all collection activities comply with relevant legal and regulatory requirements, including fair debt collection practices Prepare and present regular reports to management on collection performance, outstanding balances, delinquency trends, and potential risks Handle escalated disputes and negotiate payment plans with customers to achieve satisfactory resolutions Stay updated on industry best practices, legal changes, and market trends to continuously improve the collection processes Job Requirements Bachelor's degree in Finance, Business Administration, or a related field Minimum of 5 years of experience in collections, credit control, or debt recovery management, preferably within the hire purchase or financial services industry Strong understanding of credit risk management, debt recovery strategies, and relevant legal regulations Proven leadership skills with the ability to motivate and manage a collections team effectively Excellent communication, negotiation, and interpersonal skills, with the ability to handle difficulty conversations professionally Analytical mindset with strong problem-solving skills and attention to detail