Overview To call and follow up on past due delinquent accounts to secure payments to prevent flow through of accounts in compliance with regulatory and bank requirements. Possess the ability to negotiate with borrowers to make the payments required to control delinquency flow and to achieve individual productivity standards. Review the portfolio and highlight for suspension / cancellation of accounts. Qualifications Education background:Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work experience:Preferably 2 - 3 years of working experience in bank's debt collection function. Knowledge inSingapore's litigation / recovery process will be an added advantageRequired Interpersonal Skills:Strong communication skills especially English. Proficient in Mandarin / dialects will be anadded advantageTeam player who possesses strong interpersonal, effective negotiation and analytical skillsTarget oriented and able to work under pressureMeticulous, firm, tactful and customer service orientedProficient in Microsoft software (Word, Excel & PowerPoint) will be an added advantageAble to be analytical and make good judgement in reviewing accountsAbility to thrive in a fast-paced working environment and achieve individual / team targetsTechnical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.Computer literate and fully conversant in Microsoft Windows and Microsoft Office Responsibilities Perform Telephone dunning of delinquent accounts and negotiate with borrower foracceptable repayment plans in a proper professional mannerStrong ability to negotiate, persuade and convince customer to pay i.e., quick thinker andversatile when customers try to avoid paymentTo manage and achieve Key Performance Indicators (KPIs) such as daily productivitystandards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP)and money collectionManage delinquent accounts to prevent control flow through of accounts and to achievetargeted delinquency number.Review and initiate cost-effective collection and recovery avenues to maximize recoveriesand minimize lossesAble to recommend and execute appropriate collection / legal / restructuring actions forrecovery of debt and minimise credit losses.Review and assess suitability of customer eligibility under Bank's financial relief orforbearance program / Credit Counselling Singapore (CCS) Debt Management Program(DMP)Review accounts for cancellation and give instructions to panel solicitors to issue ArrearsLetter of Demand (ALOD) / Letter of Demand (LOD).Ensure that collection actions compliant with regulatory and corporate guidelines. Thisincludes follow up actions are in compliance with regulatory and bank's internal policies.Handling email correspondence with both external customers and internal stakeholders.Attend to customer and update latest contact details.To review for putting up requests for transfer payments / reversal of Annual Fees / Late /Finance chargesPreparation of reports / analysis in terms of KPIs / delinquency numberTo carry out all other duties assigned from time to time by management
