SeaMoney is a part of Sea Group, a leading global consumer internet company.
SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology.
SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products.
These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.
Job Description:Lead, coach, and motivate a team of collections agents, providing guidance and support to ensure individual and team goals are met.
Develop and implement collection strategies, policies, and procedures to minimize delinquency rates and optimize collections efforts.
Monitor and evaluate collections performance metrics, such as collection rates, recovery rates, and aging reports, and take appropriate action to address any areas of concern.
Conduct regular performance reviews and provide feedback to collections agents, identifying areas for improvement and implementing training and development plans as needed.
Collaborate with other departments, such as customer service, sales, and credit, to streamline collections processes and improve overall customer experience.
Stay updated on industry trends, regulations, and best practices related to collections and ensure compliance with relevant laws and company policies.
Handle escalated customer inquiries, complaints, and complex cases, ensuring timely and satisfactory resolution.
Prepare regular reports and presentations on collections performance, providing insights and recommendations to management.
Identify opportunities for process improvements and automation, working with relevant stakeholders to implement changes that enhance efficiency and effectiveness.
Maintain accurate records of collections activities, ensuring data integrity and confidentiality.
Requirements:Bachelor's degree in finance, accounting, or a related field.
3+ years of experience in collections management or call center operations, preferably in a B2C environment.
Strong knowledge of collections practices, regulations, and industry trends.
Excellent communication and negotiation skills, with a proven ability to build and maintain positive relationships with clients.
Strong analytical and problem-solving skills, with a demonstrated ability to develop and implement effective collections strategies.
Experience managing a team of collections specialists.
Proficiency in Microsoft Excel and other financial software applications.#J-18808-Ljbffr