Command Centre Manager (Up To 6 Months Bonus / Hyperscale Data Center)

Command Centre Manager (Up to 6 months bonus / Hyperscale Data Center)Seeking candidates withsimilar experiencein overseeing the entire airport operation for the Airport Operation Control Center, to manage ourData Centeroperation. We're looking for aCommand Centre Managerto join our data center operations. Responsible for monitoring facility alarms, creating tickets and notifications for critical infrastructure, and managing a team for global 24x7 operations. Must have experience in hiring and training team members.
Responsibilities:
Manage team of Data Centre Technicians , including people/performance/shift rotation management.
Build and expand a local team in Kulai, Johor focusing on world-class support and effective service level agreement management.
Collaborate with Critical Operations Facility managers to develop and document new policies and procedures.
Monitor Data Centre facilities , including temperature and humidity, smoke detection, fire suppression, and UPS units via BMS/DCIM Systems.
Track and resolve open customer support tickets promptly, providing timely updates to customers.
Optimize workflows and throughput for Data Centre Operations as a subject matter expert.
Improve customer experience and service quality.
Handle management of large-scale events and participate in Data Centre issue escalations.
Ensure Data Centre compliance with relevant security policies and procedures.
Generate and submit regular reports for analysis and issue support.
Mandarin Speaker (To deal with China management)
Requirements:
Degree in Mechanical/Electrical Engineering
Candidate must be willing to work inKulai, Johor
We regret that only shortlisted candidates will be notified.#J-18808-Ljbffr