Commercial Adopt Manager APMAJC - Release to InvoiceJob ID: REQ-10026715
Location: Malaysia
SummaryThis role will help drive the preparation, adoption, deployment, and go-live of the Lean Digital Core (LDC) solution in countries, focusing on Release to Invoice processes that include Customer Billing, Delivery, and Returns.
Working together with country teams, you will be accountable for oversight and delivery of all country-driven activities, including people to profile mapping, planning and execution of User Acceptance Testing, Training, Data Conversion, Cutover, and Hypercare. You will partner with Solution Design, Enablement (e.g., Data Conversion, Cutover), and IT Experts to ensure successful delivery and adoption of the solution.
About the RoleMajor accountabilities:
Support repeatable and scalable deployment of LDC Releases of functional business processes.
Drive in-country business process deployment activities in close collaboration with functional team members to ensure aligned understanding & implementation of agreed release scope.
Outline, assign, and coach required resources for successful deployment in-country for successful delivery.
Support Adopt Lead to ensure smooth interaction of expertise areas & activities above country.
Ensure adherence to LDC template and agreed LSTRs in Deployment process area.
Support risk management & mitigation of business implementations together with Business or Function Process Lead, including oversight over locally triggered projects.
Engage with internal stakeholders on functional & deployment deliverables.
Support user acceptance testing to enable local organization acceptance and support for positive "Go" decision.
Facilitate robust collaboration between Functional and Business experts (~ country, NGSC, HUB, ...) to achieve sustainable process solutions.
Key performance indicators:
Completion of LDC deliverables according to communicated plan.
Satisfaction with quality of delivered outcomes.
Minimum RequirementsEducation:
Bachelor's degree in relevant field (e.g., Finance, Supply Chain, Customer Service, Information Technology).Master's degree preferred.
Languages:
Experiences:
Operations Management and Execution.
Process management.
Project Management.
Technical knowledge.
Continuous Learning (Dyn. Knowledge Development).
Digital & Technology Savvy.
Interpersonal Savvy.
Managing Change.
Operational Excellence.
Project Excellence.
Stakeholder Engagement.
Technical / Functional Skills & Knowledge:
In-depth knowledge of functional area business processes.
Relevant domain experience in either an operational or system support role covering the following processes:
Invoicing / Collections
Product Allocation / Backorder Processing
Returns Processing
Prior experience with an ERP system (SAP S/4 HANA preferred)
Strong knowledge of operational and financial controls (e.g., SOX)
Experience with Software Development Lifecycle methodologies (e.g., Agile) and Computer System Validation (CSV) processes.
Why Novartis?Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.#J-18808-Ljbffr