Duties and responsibilities:
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
Key Responsibilities:
-Customer Service:
-Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
2. Security and Access Control:
-Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
-Handle key management, access cards, and other security-related tasks.
3. Units and Rooms Conditions Management:
-Ensure units and rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
-Monitor common areas to ensure they are clean and well-maintained.
4. Emergency Response:
-Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
-Maintain emergency contact lists and procedures.
5. Communication:
-Maintain open and clear communication with tenants, and property management staff.
-Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties.
6. Documentation and Reporting:
-Document check in, check out activities, booking fees and tenancy agreements.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-livein-com-job-concierge-executive)
; Requirements:-
-High school diploma or equivalent (some positions may require higher education).
-Excellent interpersonal and communication skills.
-Strong customer service orientation and a friendly demeanor.
-Basic computer skills for data entry and email communication.
-Ability to handle stressful or emergency situations calmly and efficiently.
-Knowledge of property management software or tools (preferred but not required).
-Previous experience in a customer service, hospitality, or similar role is advantageous.
-Someone that has own transport, requires travelling based on the building assigned.