Concierge Job Details | Lane Crawford (Hong Kong) Limited

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Deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times Maintain and update customer information and encourage repeated business by building good relationships with all concierge customers Handle all customer comments and complaintsprofessionally work closely with other departments to fulfill specific requests from customers Maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times Requirements: Minimum 2 years of relevant experience in a service field (retail, hospitality etc) Strong service mindset Highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle Customer focused with a pleasant and outgoing personality Good command of English, Mandarin and Mandarin Interested applicant can send your CV to discuss further details.
At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development. All information provided will be treated in strict confidence and used for recruitment purposes only.
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