Job Responsibilities Respond to shopper inquiries at the Concierge Counter, direct customer complaints to the appropriate department or personnel, and maintain a log of complaints.Manage tasks such as providing baby stroller and wheelchair assistance for those in need, paging services, and caring for lost children within the mall.Stay updated on all mall events, programs, and promotions, and offer shoppers accurate details about contest mechanics organized by the mall or third-party organizers.Prepare weekly reports, including Activity Reports and Customer Traffic Reports.Oversee the Information Counter, ensuring only authorized personnel are allowed access, maintaining cleanliness, and keeping promotional materials well-stocked.Handle gift redemptions, register participants for events or contests, and support event management.Assist with the placement and removal of posters, notices, or buntings, ensuring outdated materials are promptly taken down.Promptly notify the relevant department or person when issues, incidents, or equipment malfunctions arise.Manage the lost and found process as per company guidelines, maintain accurate records, and update the Lost & Found logbook weekly and monthly.Undertake any additional duties assigned by management. Job Requirements Strong communication skills in both English and Bahasa Malaysia; additional language proficiency is an advantage.Excellent interpersonal skills, with the ability to manage challenging situations tactfully and professionally.Candidate must possess at least a Diploma.At least 1 year(s) of working experience in the related field is required for this position.Competency in basic office software (e.g., MS Office).Solid problem-solving skills and the ability to multitask effectively.Friendly, approachable, and customer-focused with the ability to remain calm under pressure and handle stressful situations.High level of integrity and confidentiality in managing customer information.Willing to work on weekends, public holidays, and during mall operational hours, with flexibility to work in shifts and adapt to a fast-paced environment.Willing to be based at Old Klang Road, Kuala Lumpur.