**Job Title:** Contact Center Assistant
**Company:** MISC Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
MISC Berhad is seeking a passionate and dedicated Contact Center Assistant to join our team in George Town, Penang. This part-time position is ideal for individuals looking to combine their communication expertise with administrative skills in a dynamic environment. The successful candidate will play a crucial role in ensuring excellent customer service and support for our clients and partners.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing accurate and timely information and resolving issues effectively.
- **Documentation and Follow-Up:** Maintain detailed records of customer interactions, transactions, and inquiries in our CRM system, ensuring proper documentation and follow-up on unresolved matters.
- **Collaboration:** Work closely with various departments, including sales, billing, and logistics, to gather information and provide customers with comprehensive answers to their inquiries.
- **Problem-Solving:** Identify customer needs and tailor responses to meet those needs, escalating issues to supervisors when necessary while maintaining a positive customer experience.
- **Feedback Collection:** Gather and document customer feedback to assist in identifying trends and areas for service improvement, contributing to the overall enhancement of our services.
- **Quality Assurance:** Uphold high standards of service quality and strive for excellence in all endeavors while maintaining compliance with company policies and procedures.
- **Scheduling and Planning:** Assist in scheduling appointments, resolving conflicts, and organizing follow-up correspondence to ensure seamless communication with customers.
- **Team Participation:** Engage in team meetings and training sessions to continuously improve personal performance and contribute to team success.
**Requirements:**
- **Education:** High school diploma or equivalent; additional qualifications in customer service or business administration are a plus.
- **Experience:** Minimum of 3 years in a customer service role, preferably within a contact center or similar environment.
- **Personality Traits:**
- Independent: Ability to work autonomously while managing time and responsibilities efficiently.
- Energetic: A positive, enthusiastic attitude that contributes to a motivating work environment.
- **Soft Skills:**
- **Communication:** Excellent verbal and written communication skills for effective interaction with customers and team members.
- **Planning:** Strong organizational and planning skills to manage responsibilities and meet deadlines effectively.
- **Technical Skills:** Proficient in MS Office Suite and experience with customer relationship management (CRM) software.
- **Language Proficiency:** Fluent in English; proficiency in additional languages is a distinct advantage.
**Benefits:**
- **Disability Insurance:** Coverage to provide financial support in case of disabling conditions.
- **Remote Work Flexibility:** The opportunity to work from home as needed, with a supportive remote work policy.
- **Visa Sponsorship:** Assistance with obtaining work visas for eligible candidates.
**Working Environment:**
At MISC Berhad, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and inclusive culture that encourages professional development and recognizes individual contributions.
**Application Deadline:** ********
**Equal Opportunity Statement:**
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are an independent and energetic professional who thrives in a fast-paced environment and is committed to delivering outstanding customer service, we would love to hear from you! Please submit your application by the deadline indicated above.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
