Job Description:
MR DIY Group is seeking a passionate and independent Contact Center Associate to join our team. This remote position offers part-time hours with the flexibility to work from anywhere. As an Associate Level role, we are looking for individuals with at least 2 years of experience in customer service or a related field.
Responsibilities:
1. Handle inbound and outbound customer calls, emails, and live chats in a professional and timely manner.
2. Provide exceptional customer service by resolving inquiries, issues, and complaints effectively.
3. Assist customers with product information, order processing, and account management.
4. Demonstrate creativity in problem-solving and strategic planning to exceed customer expectations.
5. Collaborate with team members to ensure a seamless customer experience across all channels.
6. Maintain accurate records of customer interactions and transactions in the CRM system.
7. Stay up-to-date on product knowledge, promotions, and company policies to better assist customers.
8. Adhere to company guidelines and procedures to uphold customer satisfaction and loyalty.
Requirements:
1. Passionate about delivering exceptional customer service and building positive relationships.
2. Ability to work independently and prioritize tasks effectively in a remote work environment.
3. Demonstrated creativity in finding solutions and strategic planning for customer interactions.
4. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
5. Proficient in using CRM systems, MS Office, and other relevant software for customer support.
6. Strong problem-solving skills with attention to detail and accuracy in documentation.
7. Flexibility to work evenings, weekends, or holidays as needed.
8. High school diploma or equivalent; college degree preferred.
Benefits:
1. Travel opportunities for training, conferences, and team-building activities.
2. Paid Time Off (PTO) for vacation, sick leave, and personal days.
3. Remote work flexibility to manage your work-life balance effectively.
Working Environment:
At MR DIY Group, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and excellence in everything we do. Join us to make a difference and grow professionally in a supportive and inclusive workplace.
Equal Opportunity Statement:
MR DIY Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
