Contact Center Manager - Work From Home

As the Contact Center Manager for Kuala Lumpur Kepong Berhad, you will be responsible for overseeing all aspects of the contact center operations and ensuring a high level of customer service. This position is part-time and allows for remote work from home.

**Responsibilities:**- Manage a team of contact center agents, including hiring, training, and performance management- Develop and implement contact center policies and procedures to ensure smooth operation- Monitor call center performance metrics and implement strategies for improvement- Handle escalated customer inquiries and complaints- Develop and implement training programs for contact center agents- Collaborate with other departments to ensure a seamless customer experience- Analyze data to identify trends and opportunities for improvement- Ensure compliance with company policies and industry regulations

**Requirements:**- Bachelor's degree in Business Administration or a related field- Minimum of 7 years of experience in contact center management- Excellent communication and interpersonal skills- Strong organizational and planning skills- Ability to work independently and as part of a team- Resilient and hardworking attitude

**Benefits:**- Visa sponsorship for qualified candidates- Free food provided during working hours- Profit sharing opportunities

**Working Environment:**Kuala Lumpur Kepong Berhad strives for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive and inclusive environment where all employees can thrive.

**Equal Opportunity Statement:**Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

*Deadline to apply: ******** *

If you meet the requirements and are looking for a challenging and rewarding opportunity in contact center management, we encourage you to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.