Contact Center Specialist - Remote Work

As a Contact Center Specialist at Genting Group, you will be responsible for providing outstanding customer service over the phone and through various digital channels. This is a part-time remote position based in George Town, Penang, Malaysia.

Responsibilities:- Handle a high volume of inbound and outbound calls with professionalism and efficiency- Respond to customer inquiries, resolve issues, and escalate complex cases when necessary- Maintain accurate and detailed records of customer interactions- Identify opportunities to upsell products and services to customers- Stay current on product knowledge and company policies to provide accurate information to customers- Collaborate with team members and supervisors to meet and exceed customer service goals- Utilize critical thinking skills to quickly assess and resolve customer concerns- Adhere to company policies and procedures at all times

Requirements:- Minimum of 3 years of experience in a customer service or contact center role- Excellent communication skills and a strong command of the English language- Driven and energetic personality with a passion for delivering exceptional customer service- Demonstrated leadership skills and the ability to work well within a team- Strong critical thinking skills and the ability to problem solve in a fast-paced environment- Comfortable working remotely and managing tasks independently- Proficiency in computer software applications and the ability to learn new systems quickly

Benefits:- Travel and spending expenses covered- Training and professional development opportunities- Medical coverage for eligible employees- Opportunities for growth and advancement within the company

Working Environment:At Genting Group, we value a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing a positive and supportive work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement:Genting Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.