Contact Centre Consultant (Inbound) Sg

Job Responsibilities:
Handle customers' enquiries on the Bank's products and services.
Process customers' transactions accurately in accordance with the set procedures and guidelines.
Respond to customers' requests efficiently.
Respond to customers' complaints promptly.
Deliver world-class 24-hour telephone customer service in a consistent and professional manner.
Cross-sell bank's products.
Job Requirements:
Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least1 year of relevant experience.
SPM/ STPM holders with at least two (2) years' experience in a contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math, and English.
Possess good interpersonal, communication, and customer servicing skills.
We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
Good command of spoken and written English and Bahasa Malaysia.
Computer literate with keyboarding skills.
Learn fast and comfortable with learning new products and system applications.
Possess lots of initiative, drive, and pride in getting the job done the right way the first time.
Must be willing to work on a 24-hour rotation shift.
Applicable to candidates with full working rights in Malaysia.
Only shortlisted candidates will be notified.#J-18808-Ljbffr