Contact Centre, Executive

**The Role**:We are currently seeking experienced Contact Centre Agents for our established call centre located in Johor Bahru. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.**Responsibilities**:- First point of contact and support to customers. Handle Medinet and appointment hotlines.- Resolve customer's enquiries efficiently and escalate problems/issues promptly- Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers.- Verifies the referral and authorization requirements of the patients' insurance plans and completes referrals and prior authorizations in a timely manner according to department guidelines and workflows- Update CRM logs promptly, accurately and efficiently- Record necessary details for member that calls to obtain LOG after normal office hours / Escalate these case to morning Agent to perform follow up- Issuance of Emergency LOG when required- Preparation of reports where required- Work as a team and ensure contact centre's service indicators are met- Any other tasks as assigned by Contact Centre Team Leader and Head of Department**Requirements**:- At least 1 Year(s) of working experience in a call centre environment is required for this position.- Proficient in Microsoft Office Applications- Possess good interpersonal and communication skills- Ability to work under pressure- Passion for customer service and a good team player- Meticulous, committed and responsible- Able to work staggered shift (Day and night shift)- Able to work during weekends and Public HolidaysTHIRD PARTY ADMINISTRATION IN MANAGING MEDICAL& FLEXIBLE BENEFITS CLAIMS AND CONTACTDiploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5