Content Moderator (M) - Vietnamese (Penang)

Overview Provide timely support to customers through available communication channels (email and chat) Identify and escalate priority issues through proper channels when necessary Follow up with customers to ensure their technical issues are resolved Work with other team members in identifying better ways in providing better customer support Meet all key performance indicators set by the company and clientAdhere to the policies set by the company and client Qualifications Language proficiency in English is mandatory, especially writingMust be native speaker of Vietnamese languagePrior experience in BPO would be an added advantageFast learner and independentOrganizational and time management abilities Responsibilities Provide timely support to customers through available communication channels (email and chat)