Content Moderators play an important role in ensuring the safety of online communities against harmful user-generated content.
Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe, and inclusive environments for everyone.
Rewarding outcomes are not often without challenges.
As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature.
The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment, and sexually explicit content.
At Cognizant, we are committed to the safety and well-being of our employees.
As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation.
Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring, and support.
We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.
We can't wait for you to join our team!
Job DescriptionProcess Executive
Designation:Process Executive – Operations
Business Vertical:BPO – Technology
Location:Kuala Lumpur, Malaysia
Reporting Manager:Team Leader – Operations
About the RoleJob ResponsibilitiesUnderstand and remain up to date with client's policies and guidelines
Review user reports regarding website content
Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside policy
Fulfill base productivity and quality requirements of the client
Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the user community
Identify inefficiencies in workflows and suggest solutions
Review sensitive content sometimes involving graphic or disturbing subject matter.
Qualification & Experience:Fresh graduate - 6 months or 1 year of professional work experience (preferable from BPO industry)
Diploma and above
Moderate to high proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
Knowledgeable with channels that provide on-demand video
Experience with confidential information collection and management (preferable)#J-18808-Ljbffr