Content Reviewer

**Position**: Content Reviewer**Tenure**: Fixed term contract, 1 year contract - renewable**Working place**: Menara Etiqa, Bangsar**Working hour**: Rotational shift**_ Job Description:_**- Understand and remain up to date with client's policies and guidelines- Review user reports regarding website content- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures- Investigate and resolve issues that are reported on such as requests for account support and reports of certain occasion- Review the reported content within agreed turnaround times and standards of quality- Recognize trends and patterns, and escalate issues outside policy- Fulfill base productivity and quality requirements of the client- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community- Identify inefficiencies in workflows and suggest solutions**_Qualification & Experience:_**- Fresh graduate to 6 months of professional work experience- Diploma and above, preferable in Mass Communication or related- For English Queue - English (Level - C1)- Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.- Knowledgeable with channels that provide on demand Video- Experience with confidential information collection and management (preferable)- Willing to work on 24/7 environment (rotational shift)**About Cognizant**:**#LI-CTSAPAC****Employee Status **:Full Time Employee**Shift **:Day Job**Job Posting **:Apr 02 2024**About Cognizant