Content Reviewer with Mandarin Language ProficiencyPosition:Content Reviewer with Mandarin Language ProficiencyLocation:KL Sentral areaWorking hour:24*7 rotational shift; 5 days working, 2 days offCandidate Qualification:
Degree or Diploma holder in any field; fresh graduates are highly welcomed
0-6 months of working experience
Excellent written, reading & spoken communication skills in Mandarin and understanding of local culture
Detailed Role & Responsibilities:Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
Gain full understanding and in-depth knowledge of client policies and guidelines
Willing to work in a 24x7 environment with rotational shift working hours
Review user-generated content and editorial-generated content including but not limited to text, images, audios, and videos
Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
Identify improvement opportunities and solutions to problems
Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside of the established policies
Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community
Ensure daily KPIs are met
Ensure that the process is followed correctly in Service Operations
Ability to learn to work with customer internal tools
Maintain a high degree of confidentiality while meeting strict deadlines
About Cognizant:Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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