Department:
Security & Risk Management Location:
Malaysia Job Description Team and Role Introduction:
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada's Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regard to assortment and content, so as to foster a healthy and safe e-commerce environment for our users.The role is responsible for developing and implementing proactive strategies and operational processes to protect users from UGC/AIGC risks (Prohibited, Offensive, and Sensitive content). You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to mitigate the risks associated with platform content.
Responsibilities:
-Develop a deep understanding of the Company and customer and seller journey including registration, KYC, browsing, order placement, cancellations, fulfillment, delivery confirmation, payment, returns and refunds, etc.
-Develop subject matter expertise on UGC/AIGC Risk (Prohibited, Offensive, and Sensitive content) related laws and regulations in SEA.
-Work closely with internal stakeholders including legal, policy, commercial and category teams, and external stakeholders including regulators.
-Work with large data sets to analyze patterns, trends, and modus operandi of UGC/AIGC Risk issues (as well as merchants who perpetrate these issues).
-Make data-driven recommendations on prioritizing controls for UGC/AIGC safety and compliance.
-Collaborate with technology counterparts to build machine learning models and algorithms to detect UGC/AIGC risks on the platform.
-Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect UGC/AIGC risk.
-Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations. Job Requirements Requirements/Qualifications(must have):
-Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
-At least 5 years of experience in risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
-Experience in e-commerce or trust & safety is preferred
-Strong interest and passion in the area of consumer protection and product compliance
-Knowledge of SEA safety & compliance requirements, product compliance process, etc. is a plus
-Able to work in a cross-cultural environment
-Strong customer-first mindset
-Excellent written and verbal communication
-Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations and drive actions
-Working knowledge of SQL to extract and analyze large data sets is required
-Ability to code in other programming languages (i.e Python, R) is a plus
-Ability to manage ambiguity and thrive in a fast-paced working environment Application Form
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