Coordinator, Customer Support

**Responsibilities**:- CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.- Deliver best in class customer service to all customer of Automotive Europe- Train customers on web-based service solutions and on CHEP business processes- Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for customer support specific problems- Work closely with all interfaces between customers and internal stakeholders- Maintain Service relevant data in CRM system. Monitor own completion of workload and meet customer support objectives.- Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies in customer support.- Continuously improve customer support specific processes in line with ISO 9001 and 14001 certificationsQualifications:- Business degree or apprenticeship in a logistic or customer service environmentExperience:- Minimum of 3 years working experience in a logistic and/or customer service environment- CRM and ERP working experience- Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policiesSkills and Knowledge:- Microsoft, specifically advanced excel- High level written and verbal communication, specifically in English, German and other European languages are desirable.Benefits