Job DescriptionPrepare and send daily work order status report to Field Contractors.
Review daily system generated assignment report and take corrective actions to ensure work order is allocated to the appropriate field team.
Manually send the assignment excel report to Vendors and Hub Tropper Leads if portal (BOB or Partner portal) is down.
Manually generate activities from system if excel report is not received.
Receive daily report and make system changes to align NGNBN parameters between StarHub and Nucleus Connect Perform daily backup of assignment details for Business Continuity Purpose.
Review daily requests from frontliners for force-in appointments and provide approval where applicable.
Extract SAP details from internal system and prepare summary and details to Field Contractors and Logistics.
Check and verify on the return of SAP delivery orders from Field Team.
Process BOB Failed Activity Report and ensure closure for all cases with accuracy and within agreed SLA.
Track and close e-Manual/hardcopy Work Orders that are submitted by Field Technicians with accuracy and within agreed SLA.
Track and liaise on all manual Work Order closing cases that are escalated to respective "upstream" team to get closure with the work order.
Process and follow-up to resolve Inventory issues related to work order closing.
Investigate and follow-up with responsibly party to resolve "no ready tick" cases.
Always adhere to system and process compliance to prevent errors which will lead to poor customer experience.
Perform other duties as and when assigned by Supervisor.
Perform housekeeping within own work area.
Observe office discipline, rules, and regulations.
Provide continuous feedback/suggestions to Supervisor/Management to improving work Qualifications GCE 'N'/ 'O'/'A' levels, ITE or Diploma holders with a min of 1 year working experience Familiar with MS Office Meticulous and able to work independently Able to work in a fast-paced environment Strong Interpersonal and communication skills.
Good in English writing and comprehension skills.
Able to comply with established guidelines, procedures, and performance standards Able to work rotating shifts, on weekends, public holidays, and overtime, with rostered off days Previous experience in a call centre environment would be an advantage.
Customer focused with a good problem-solving mind and an eye for details