DSV Global Transport and Logistics – Sekudai, Johor
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding services.
Register shipments by entering shipment details accurately and promptly into the forwarding system (CW1).
Monitor all incoming shipments through CW1, carrier websites, or Portnet for estimated arrival details.
Update internal and external systems, including customer-specific platforms, with shipment data.
Create ocean freight forwarding documents such as arrival notices, delivery order releases for carriers/CFS, and cartage advice.
Ensure adherence to all security protocols and procedures.
Verify the completeness and accuracy of all forwarding documents.
Ensure all documents for dangerous goods or hazardous cargo are in place and meet carrier requirements when necessary.
Coordinate permit declarations with the designated vendor.
Coordinate customer booking requests at both origin and destination points.
Coordinate closely with carriers and hauliers on shipment arrivals, releases, and deliveries.
Follow irregularity handling procedures at both destination and origin.
Escalate any impediments to processing to the direct reporting manager.
Adhere to customer-specific SOPs.
Communicate all cargo-related incidents (such as short shipments, damages, misrouting, or missed vessels) to customer service or external brokerage.
Adhere to global standard processes and corporate governance policies.
Initiate and follow up on cargo and insurance claims with customers, surveyors, and DSV partner offices for damaged or missing cargo.
Engage with local and regional procurement teams regarding rates and space.
Provide backup support to other team members as needed.
Ensure timely sorting and uploading of documents into eDoc.
Maintain accountability for accurate and timely updates of monthly reports required by customers.
Ensure prompt invoicing of shipments in accordance with company KPIs.
Release invoices to customers with necessary supporting documents, as per requirements or SOP.
Ensure payment collection before releasing shipments for customers under cash terms.
Verify that shipment costs are accurately updated in CW1.
Review vendor/intercompany invoices, raising disputes for incorrect charges.
Handle disputes and queries from customers and DSV offices regarding billing issues and resolve them promptly.
Inform sales personnel of expiration dates on customer quotations.
Participate in company projects and initiatives as required.
QUALIFICATIONS
At least Diploma
Minimum of 3 years of experience in sea freight or the freight forwarding industry.
Proficiency in MS Office applications, including Excel, Word, PowerPoint, and Outlook.
Intermediate to advanced skills in MS Office applications.#J-18808-Ljbffr