Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Credit Control Collector - Vietnamese Language Support (Kuala Lumpur)
This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude.
As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone and email, requesting payment and reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good and strong communication skills.
This role is based in Kuala Lumpur, with visa sponsorship.
What you'll do:
Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels
Analyze and understand the reasons why hotels delayed payments
Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
Follow up with hotels on a recurring basis and build relationships with them
Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
Work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets
Who you are:
Bachelor's or Master's degree in a related technical field; or equivalent related professional experience
Excellent Vietnamese and English language skills
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient, and able to multi-task
Excellent problem-solving, analytical, and mathematical skills
Positive attitude, goal-oriented, and able to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and able to work in a fast-paced, changing environment
Ability to handle potentially volatile situations
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through theAccommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group iscareers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
Candidates must be resident in Malaysia, or have the right to work in Malaysia.#J-18808-Ljbffr