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Accounts Receivable/Credit Control (Accounting)
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.
Job Description
Role Summary:
A credit controller is responsible for collecting cash and minimizing aged debt to meet cash collection targets. The individual should be willing to make cash collection phone calls to build client/sales relationships apart from debt recovery.
What you'll be doing:
Perform daily collection follow-ups (calls and/or emails).
Liaise with customers, inter-departmentally and cross-functionally to resolve customer account queries/disputes.
Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
Ensure all outstanding balances or potential bad debts are being actively pursued in a professional manner.
Be acquainted with and ensure compliance with company collection policy and procedures.
Proactively highlight and/or escalate aged open items to reduce DBO.
Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
Follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
Regularly review >60 days debts with Team Lead to ensure action plans are in place and being followed up.
Prepare weekly and month-end reporting timely and accurately.
Support all SSC expansion/migration projects and global initiatives (UAT/CR implementation/Empower project).
Take initiative to drive collections performance measures/key performance indicators (KPIs).
More about you:
Candidate must haveat least a bachelor's degree, Professional degree, Finance/Accountancy/Banking or equivalent
Minimum of 1 – 3 years' experience working in MNCwithin Credit management/Collection team in medium or large organizations
Experience in Oracle application is an added advantage
Strong communication and interpersonal skills
Attention to details, methodical, organized, and able to assess and promptly resolve problems.
Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
Qualifications:
Telemarketer that specializes in debt collections
At least a Degree in Accounting/Finance
Additional Information:
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.
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