Job Description Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.
Paving the way is our Marketing Operations group, comprised of experts in cross-channel execution, data management, process design, assessment methodology, CRM, marketing automation, email tool implementation and usage, and data capture across all marketing channels.
The Marketing Operations team is dedicated to helping us transform the marketing landscape by bridging process and technology platforms to align with client creative, strategy, and business goals.
To help with this, we're looking for an outstanding CRM Administrator – someone who is passionate about how technology and marketing, working together to strategically solve our clients' business challenges.
Sound like you? Read on.
What you'll do: As a CRM Administrator , you'll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.
Day-to-day, your role includes: Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages. Collaborating with internal teams effectively to understand the audiences & data and plan the strategic journey flow. Collaborating with internal teams to ensure CRM key performance indicators are captured and monitored. Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions. Performing ongoing CRM platform administration. Supporting debugging, monitoring, and control during production, go-live and post-launch phases. Qualifications We're looking for strong, impactful work experience, which typically includes: Studied in a related field like IT, Data, Creative, or Marketing. HTML & CSS basics. Proficient and familiar working in a technical & digital environment. Proficient with Microsoft business applications (Word, Excel, PowerPoint). Detail oriented, organized, and a multi-tasker. The ability to work productively as part of an Agile team. Ability to work independently, and collaboratively in a cross-cultural and global environment. A desire to continually improve how you and your teamwork. As training will be provided, willing to learn and pick up new technologies.