The CRM Executive focuses on customer retention, efficient issue resolution, and identifying upselling opportunities.
ResponsibilitiesCustomer Onboarding:
Facilitate the smooth onboarding process for new clients.
Collect necessary information and ensure all client details are accurately recorded in the CRM system.
Provide ongoing support to clients after the sale to address any queries or concerns.
Assist clients in understanding the services and resolving issues promptly.
Proactively engage with clients to maintain a positive relationship.
Seek feedback and ensure customer satisfaction, addressing any areas of improvement.
Order Processing:
Coordinate with internal teams to ensure timely processing of orders and services.
Monitor order fulfillment and address any delays or issues.
Act as the point of contact for clients in case of problems or complaints.
Work with relevant teams to resolve issues and ensure customer satisfaction.
Upselling and Cross-selling:
Identify opportunities for upselling additional services to existing clients.
Collaborate with the business development team to maximize revenue from existing accounts.
Customer Communication:
Maintain regular communication with clients through various channels.
Provide updates on new services, features, and relevant industry information.
Documentation:
Keep detailed records of client interactions and transactions in the CRM system.
Generate reports on customer satisfaction and feedback.
RequirementsExperience in customer service is an added value.
Knowledge of basic computer applications.
Knowledge of social media platforms.
Knowledge of administrative procedures.
Attention to detail and accuracy.
Kindly submit your application together with your resume, along with copies of your latest academic and professional transcripts.#J-18808-Ljbffr