Crm Malaysia

**Responsibilities**:**Building and maintaining relationships with clients and key personnel**:**Escalating and resolving areas of concern as raised by clients**:**Conducting business reviews to ensure clients are satisfied with their products and services**:**Alerting the sales team regarding opportunities for further sales within key clients**:**Liaising with internal departments to ensure client needs are fulfilled effectively**:**Understanding key customer individual needs and addressing those**:**Follow-up with clients for an annual maintenance contract**:**Payment collections as per schedule**:**Weekly/monthly/quarterly report generation based on the KPIs**:**Requirements**:**Excellent communication skills**:**Internship experience in relevant domain is added advantage**:**Good relationship management and networking skills**:**Well versed in MS Office- Excel/Word/PowerPoint**:**Excellent interpersonal and communication skills**: