Csr Mandarin

**Role**:Customer Service Executive**Timings**:Flexible (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Customer Service Mandarin- George Town ,PenangRM 2,800 - RM3,300Rotational Shift**Qualifications**:Education background:- Bachelor's Degree or at least Diploma or equivalent in any discipline.Work experience:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Call centre experience is not a 'must' but would be a distinct advantage.Required Interpersonal Skills:- Customer Service orientation.- Customer Results/Solutions focussed.- Customer Expectations Management.- Active Listening Skills.- Ability to handle queries and objections in a professional manner.- Passionate about communication and interacting with people is key to success in this role.- Able to receive continuous feedback and work in a fast-paced working environment.- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.- Good reasoning and analytical skills.- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.- Must be able to speak, read and write in MandarinTechnical Skills:- Minimum typing speed of 40wpm with a 90% accuracy score.- Computer literate and fully conversant in Microsoft Windows and Microsoft Office