About the RoleIn line with division objectives, policies and procedures, to manage the billing operations for all products and services in order to ensure completeness, accuracy and timeliness of bills.EducationUniversity degree or equivalentExperienceAt least 7-9 years of professional experience within an international billing or accounting environment, of which 1-3 years' experience in providing guidance to less senior staffDomainsKey ResponsibilitiesLead a diverse, international team responsible for providing financial billing services to Swift entities worldwide.Support adoption of new billing processes delivered through the digital transformation program.Define, plan, and control the execution of all billing operations within agreed timelines and quality standards.Monitor billing operations, ensuring availability of adequate resources and up-to-date documented procedures.Monitor team's performance against objectives and provide effective feedback.Identify areas for improvement in processes, procedures, and tools.Liaise with other departments to identify relevant requirements and define service level agreements accordingly.Lead billing-related projects of diverse complexity and size (e.g implementation of e-invoicing solutions globally).Act as the end-to-end business owner of all billing-related products and projects.Effectively manage the revenue assurance process as part of internal and external audit cycles.Competency Profile01.
Takes Accountab.
for Delivering ResultsDecides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.02.
Demonstrates Operational ExcellenceSets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction03.
Expands knowledgeContinually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.04.
Bus Understanding and Commercial SenseApplies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.05.
Builds and reinforces cust relationshipsStrengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.06.
Leads with a team focusForms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living SWIFT values.07.
Communicates effectivelyCommunicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.What we offerWe put you in control of careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.