Customer Care Assistant

Job Description:

AirAsia Group Berhad is seeking a part-time Customer Care Assistant to join our team in Johor Bahru, Johor. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and possess a hardworking and confident personality.

Responsibilities:
1. Provide excellent customer service via phone, email, and live chat.
2. Assist customers with booking flights, managing reservations, and resolving any issues or concerns.
3. Handle customer complaints and escalate to the appropriate department if necessary.
4. Ensure customer satisfaction by actively listening to their needs and concerns.
5. Collaborate with other team members to improve processes and enhance the overall customer experience.

Requirements:
1. 2 years of experience in customer service or a related field.
2. Strong communication and interpersonal skills.
3. Ability to think critically and problem-solve in a fast-paced environment.
4. Proficiency in Microsoft Office and customer service software.
5. Ability to work independently and as part of a team.

Benefits:
1. Medical coverage for part-time employees.
2. Free accommodation during work hours.
3. Free food provided during shifts.

Working Environment:
At AirAsia Group Berhad, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about delivering exceptional customer service and continuously improving our processes to exceed customer expectations.

Equal Opportunity Statement:
AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: ********

If you meet the requirements and are excited about the opportunity to join our dynamic team, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the AirAsia family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.