Customer Care Assistant

Job Description:

We are looking for a resourceful and reliable Customer Care Assistant to join our team at Kossan Rubber Industries Berhad in Johor Bahru, Johor. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients.

Responsibilities:
1. Answering customer inquiries via phone, email, and social media channels.
2. Resolving customer complaints in a professional and efficient manner.
3. Processing orders and ensuring timely delivery to customers.
4. Assisting customers with product information and recommendations.
5. Collaborating with other team members to improve overall customer satisfaction.
6. Using critical thinking skills to identify and address customer needs effectively.

Requirements:
1. At least 2 years of experience in a customer service role.
2. Strong communication and interpersonal skills.
3. Ability to work well in a team environment.
4. Excellent problem-solving abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Demonstrated ability to multitask and prioritize tasks effectively.

Personality Traits: Resourceful, reliable
Soft Skills: Teamwork, critical thinking

Benefits:
- Paid Time Off (PTO)
- Travel & spending expenses
- Employee discounts

Working Environment:
At Kossan Rubber Industries Berhad, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration amongst our employees.

Equal Opportunity Statement:
Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: July 14, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.