**Job Title: Customer Care Associate - Work from Home**
**Company: QSR Brands**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**About Us:**
QSR Brands is a leading player in the quick-service restaurant industry. With a commitment to providing exceptional customer experiences, we are looking for passionate individuals to join our dynamic team. We pride ourselves on fostering an environment that encourages calculated risk-taking to drive innovation and progress.
**Job Overview:**
As a Customer Care Associate at QSR Brands, you will play a crucial role in delivering high-quality customer service to our clients. Your primary responsibility will be to address customer inquiries, resolve issues, and provide support via various communication channels, including phone, email, and chat. This position is remote, providing flexibility while ensuring you meet the needs of our customers.
**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly and effectively to customer inquiries across multiple platforms (phone, email, chat).
- Address customer complaints and escalate issues when necessary, ensuring a timely resolution.
- Maintain a positive and professional demeanor throughout all customer interactions.
2. **Product Knowledge:**
- Develop a thorough understanding of QSR Brands' products and services to provide accurate information to customers.
- Stay updated on product changes, promotions, and company policies to assist customers effectively.
3. **Communication:**
- Use clear, concise, and persuasive communication techniques to assist customers.
- Deliver presentations on product features or services as required, ensuring customers understand the offerings.
4. **Customer Relationship Management:**
- Build and maintain relationships with customers to enhance their experience and foster loyalty.
- Utilize CRM tools to document customer interactions, preferences, and feedback for continuous improvement.
5. **Problem Solving:**
- Analyze customer issues and provide appropriate solutions or alternatives.
- Negotiate solutions where applicable to ensure customer satisfaction while aligning with company policies.
6. **Feedback and Reporting:**
- Gather customer feedback and provide insights to management regarding trends or potential areas for improvement.
- Support team objectives by collaborating with colleagues and sharing information related to customer experiences.
7. **Adherence to Standards:**
- Follow company policies and procedures to ensure compliance during customer interactions.
- Strive for excellence in every customer interaction, meeting or exceeding established service metrics.
**Requirements:**
- **Education and Experience:**
- Minimum of 3 years of experience in customer service or a related field.
- Background in the restaurant or hospitality industry is an advantage.
- **Personality Traits:**
- Resilient: Able to handle stressful situations and maintain composure under pressure.
- Independent: Comfortable working autonomously and managing your own schedule.
- **Soft Skills:**
- Strong presentation skills to convey information clearly and effectively.
- Negotiation skills to achieve positive outcomes for both customers and the company.
- **Technical Skills:**
- Proficiency in using computer systems, CRM software, and communication tools.
- Basic troubleshooting skills for tech-related inquiries.
- **Availability:**
- Flexibility to work part-time hours, including evenings and weekends, as needed.
**Benefits:**
- Employee discounts on products and services.
- Travel opportunities to participate in training and team-building events.
- Vision insurance to support your overall well-being.
**Working Environment:**
At QSR Brands, we believe in fostering an environment that encourages calculated risk-taking. We value innovation and progress, and as a Customer Care Associate, you will be empowered to propose new ideas and improvements to enhance our customer service experience.
**Application Deadline:**
Please submit your application by **September 28, 2024**.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us in redefining customer care and be part of the QSR Brands family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
