Customer Care Executive

Customer Care Executive Responsibilities: To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard.
To follow up on defect rectification progress and work closely with Technical Team for dispute resolution.
To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification.
To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement.
To ensure compliance to regulatory and internal SOP.
To perform other ad-hoc duties as assigned by the superior.
Perform any other ad-hoc tasks as maybe assigned by the superior or Company.
Requirements: Candidate must possess at least SPM or equivalent At least 1 year (s) of experience in customer service preferable in property development industry.
Able to speak in Malay/English, Mandarin will be an added advantage.
Computer literate and knowledge in Microsoft Office.
(Word and Excel) High proficiency in written and verbal communication skills.
Knowledge of building defect and able to work under pressure Able to work on weekends and public holidays.
Possess own transport and willing to travel.
Strong communication and interpersonal skill with positive attitude Applicant must be willing to base in Serkam, Melaka.