**About Our Client**Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They focused on three main service offerings under Managed Services and Business Solutions.**JOB RESPONSIBILITIES**- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements- Assign and dispatch Field Services Engineers (FSE's) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district- Order spare parts if required and dispatch to FSEs/ customers- Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance- Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts- Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing- Create quote based on requested services from a customer and send the approved quote to the customer.- Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues- Coordinate inbound/ outbound delivery of parts, and local shipment to customer site- Call Center support and provide admin support- Generate Reports using excel ,vlookup and pivot- Other ad-hoc duties as assigned**JOB REQUIREMENTS**- Minimum Sijil Pelajaran Malaysia (SPM, Malaysian Education Certificate) or above- Possess good communication and interpersonal skills.- At least 2 years of relevant experience- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)- Able to multi-task in fast pace environment- Positive attitude, the enthusiasm to learn and the ability to work in a team- Able to commence work within short notice is an advantageSalary Range: MYR3,000 - MYR4,000EA Personnel No R21101246Company EA Registration No 21C0691**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM4,000.00 per monthSchedule:- Monday to FridaySupplemental pay types:- Performance bonus**Language**:- Mandarin (required)- English (required)
