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Responsibilities:Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior's assignment.
Implement sales plans and ensure high standard of sales and service levels is provided to customers.
Follow up on leads and participation of marketing and business development activities.
Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company's products.
Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers.
Maintain Optimax standards and observe Group Compliance Policy.
Assist in any adhoc projects assigned.
Requirements:Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line.
Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply.
Able to converse in English, Bahasa Malaysia and Mandarin.
Proficiency in Mandarin will be added as advantage.
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Good communication, negotiation and interpersonal skills.
Proactive approach to problem solving and willing to learn.
Results-driven and able to work independently to achieve sales targets.
A team player with an energetic and flexible working style.
Must be able to work on weekends.
Position based in Penang.
Working 5 days a week.
OPTIMAX is Malaysia's recognized leader in the eye care industry specializing in laser refractive surgery.
Established in 1995, we have expanded across Malaysia, offering advanced laser treatments for correcting vision needs.
We invite highly motivated and qualified candidates to be part of our team as a Customer Care Executive.#J-18808-Ljbffr