Customer Care Executive/Senior Executive

Job Description:
Ensure that customer requests, inquiries, and complaints are attended to and responded to in a timely manner, aiming for first-call resolution to provide excellent customer service.
Listen attentively to customer inquiries and concerns, and provide accurate information and assistance.
Handle customer calls, complaints, and inquiries efficiently, courteously, and professionally.
Identify and assess customers' needs to provide appropriate solutions or escalate complex issues to higher-level support when necessary.
Resolve customer complaints efficiently and effectively, striving to achieve first-call resolution whenever possible.
Answer clients' correspondences through calls, emails, chats, and any other platforms.
Maintain detailed records of customer interactions such as personal information, inquiries, complaints, payments, and resolutions.
Collaborate with other team members, including sales, technical support, and collection teams, to ensure a seamless customer experience.
Proactively seek feedback from customers to identify areas for improvement in products, services, or processes.
Job Requirements:
Candidate must possess at least a Diploma in any related field.
Proven experience in a customer service or support role, preferably in a related industry, will be an added advantage.
Excellent communication skills.
Able to communicate in Bahasa Malaysia & English.
Experienced in Microsoft Office applications including Excel, Word, and Outlook.
Able to work independently with minimal supervision.
Fresh graduates are encouraged to apply; training will be provided.
For senior positions, at least 2 years' experience in customer service or related fields is required.
Full-Time position(s) available.
Able to work immediately.#J-18808-Ljbffr