Customer Care Manager / Senior ExecutiveAt RIGOL, we bring together talented people with the potential for innovation and vision to build the test and measurement foundation for a smarter world.
We provide advanced test solutions to customers in more than 80 countries and regions around the world, helping them to reduce test and measurement costs, accelerate design and project completion, and rapidly deploy new products and technologies. Our engineers, who support engineers around the world with measurements, create more possibilities for their explorations.
Job responsibilities:
Manage the customer service team, train and guide team members to improve professional skills and service levels, ensuring efficient operations.
Implement and optimize customer service policies, processes, and standards while managing repair and calibration services to ensure quick responses to customer needs.
Establish and maintain good customer relationships by handling customer complaints and resolving after-sales service issues, including fault diagnosis, product replacement, and repair arrangements.
Collect customer feedback, analyze customer needs, and drive improvements in products or services.
Collaborate with technical and operational teams to enhance service efficiency and quality.
Coordinate with sales, marketing, and product development teams to meet customer needs and achieve business objectives.
Analyze service data to identify trends and improvement opportunities.
Qualifications:
Bachelor's degree or higher, preferably in electronics or a related field.
A minimum of 5 years working experience in customer service or a related field, with at least 3 years in a managerial role.
A comprehensive understanding of the electronic testing and measurement industry is preferred.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively in a multicultural environment.
Strong problem-solving and analytical skills.
Proficiency in MS Office applications, experience with CRM systems is preferred.
English is required as the primary working language; with proficiency in Chinese considered an advantage.
Willingness to undertake international travel as required.#J-18808-Ljbffr