Customer Care Officer

Job Description:

Top Glove Corporation Berhad is looking for a part-time Customer Care Officer to join our team in George Town, Penang, MY. As an Associate Level position, we are seeking a candidate with at least 3 years of experience in customer service.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and live chat in a timely and professional manner.2. Provide product information, pricing, and order status updates to customers.3. Process orders, returns, and exchanges efficiently and accurately.4. Address customer complaints and issues with empathy and problem-solving skills.5. Assist with general administrative tasks related to customer care operations.6. Collaborate with other departments to ensure customer satisfaction and resolve any issues that may arise.

Requirements:1. Independent and motivated individual who can work effectively with minimal supervision.2. Strong decision-making skills and adaptability to handle a variety of customer scenarios.3. Excellent communication skills, both written and verbal.4. Proficiency in Microsoft Office and experience with CRM software is preferred.5. Ability to work well under pressure and in a fast-paced environment.

Benefits:1. Remote work flexibility for part-time employees.2. Employee discounts on company products.3. Disability insurance coverage.4. Recognition and rewards based on performance and merit.

Equal Opportunity Statement:Top Glove Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating a diverse and inclusive workforce.

Deadline to apply: ********

If you meet the above requirements and are interested in joining our team as a Customer Care Officer, please apply before the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.